Player supportarcadeum.games / contact

We're on the same team.

Drop a question, report a bug, hand us a feature idea - we read every message and the whole team plays the games we ship.

All systems operational~ 4 hr median reply3 humans online5 languages

HQ live feed

supportMaria answered a ticket12s ago

releasev2.41 shipped to production4m ago

bugAnatoliy fixed lobby latency on EU-West11m ago

supportSergey joined Discord office hours23m ago

statusAll systems operational · 99.98% uptime—

2,840Tickets resolved this month

4.9 ★Avg. support rating

5Languages supported

98%SLA hit rate

DiscordLive chat · 0 members

@_arcadeum_DMs are open

InstagramDaily updates & screenshots

GitHub IssuesBugs & feature requests

Direct message

Send the team a message

Replies hit your email

Faster replies

Help us help you faster

Include your order ID for refund or payment questions - we can pull the receipt instantly.

For bugs: steps to reproduce, your browser, and your device. The more specific, the faster we triage.

Screenshots are welcome - paste them straight into the message field, no need to attach.

For login or account issues, include the email you registered with so we can match the account.

Time-sensitive? Add 'urgent' to the subject and we'll route it to the on-call team.

Write in whichever language you think in - we answer in EN, RU, ES, FR, BY.

Every message is read by a human on our team - no chatbots, no autoresponders.

On call right now

Maria, Anatoliy +2Support · EU + LATAM

Median first reply4 hr

Working hoursMon – Fri, 10:00 – 18:00 (GMT+4)

CoverageGMT-5 → GMT+8

For developers

Bugs & integration

Reproducible bugs, API issues, and SDK questions are tracked in GitHub. We triage within 24 hours.

Open an issue

Press & partnerships[email protected]For media, creators, and partner studios.

System status

All systems operational

99.98% uptime over the last 30 days.

Common questions

Maybe we already answered this

Browse help center

Refund eligibility depends on the item and the time since purchase. Reach out to [email protected] with your order ID and we'll get back to you within one business day.

Player supportarcadeum.games / contact

We're on the same team.

Drop a question, report a bug, hand us a feature idea - we read every message and the whole team plays the games we ship.

All systems operational~ 4 hr median reply3 humans online5 languages

HQ live feed

supportMaria answered a ticket12s ago

releasev2.41 shipped to production4m ago

bugAnatoliy fixed lobby latency on EU-West11m ago

supportSergey joined Discord office hours23m ago

statusAll systems operational · 99.98% uptime—

2,840Tickets resolved this month

4.9 ★Avg. support rating

5Languages supported

98%SLA hit rate

DiscordLive chat · 0 members

@_arcadeum_DMs are open

InstagramDaily updates & screenshots

GitHub IssuesBugs & feature requests

Direct message

Send the team a message

Replies hit your email

Faster replies

Help us help you faster

Include your order ID for refund or payment questions - we can pull the receipt instantly.

For bugs: steps to reproduce, your browser, and your device. The more specific, the faster we triage.

Screenshots are welcome - paste them straight into the message field, no need to attach.

For login or account issues, include the email you registered with so we can match the account.

Time-sensitive? Add 'urgent' to the subject and we'll route it to the on-call team.

Write in whichever language you think in - we answer in EN, RU, ES, FR, BY.

Every message is read by a human on our team - no chatbots, no autoresponders.

On call right now

Maria, Anatoliy +2Support · EU + LATAM

Median first reply4 hr

Working hoursMon – Fri, 10:00 – 18:00 (GMT+4)

CoverageGMT-5 → GMT+8

For developers

Bugs & integration

Reproducible bugs, API issues, and SDK questions are tracked in GitHub. We triage within 24 hours.

Open an issue

Press & partnerships[email protected]For media, creators, and partner studios.

System status

All systems operational

99.98% uptime over the last 30 days.

Common questions

Maybe we already answered this

Browse help center

Refund eligibility depends on the item and the time since purchase. Reach out to [email protected] with your order ID and we'll get back to you within one business day.

Arcadeum

We're on the same team.

Send the team a message

Help us help you faster

Bugs & integration

Maybe we already answered this

We're on the same team.

Send the team a message

Help us help you faster

Bugs & integration

Maybe we already answered this